• Unix Operator/HelpDesk Representative



    Position: Unix Operator/HelpDesk Representative

    Location: Sudbury, Ontario, Canada

    Salary: $35,000 to $40,000


    Using your tenacious problem solving, customer service skills along with monitoring tools and documentation you will provide tier 1 through tier 2 support. You will be required to work independently as well as part of a team to troubleshoot, monitor systems and applications, respond to phone calls and email inquires.

    Qualifications
    • At least 2 years of experience in a Helpdesk support environment
    • Knowledge of Unix, Kerberos authentication methods with MS Active directory.
    • Ability to write and understand Unix scripts
    • Ability to comprehend operator console messages and react accordingly
    • Must be bilingual, French and English, with good written and verbal communication skills; communicating via e-mail, phone, and in person in a clear and concise manner.
    • Ability to document both completed tasks and all problems encountered on the shift
    • Ability to work occasional overtime as needed or required
    • Must be detailed-oriented, remain focused on tasks, and follow documented instructions
    • Ability to work independently with minimal supervision as well as in a team environment, communicating regularly with team and across teams
    • Excellent time-management and organizational skills
    • Ability to multi-task
    • Comptia A+ certification

    Nice to have skills and certifications

    • HP-UX and Microsoft certifications
    • Comptia Network+, Server+ certifications
    • Experience with the following: HP Openview Storage Data Protector, Enterprise network anti virus solutions, SMS, MS-Exchange, MS Active Directory.


    Please apply online


    Click here to apply

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